Guest Services Representative (Concierge)

Medical University of South Carolina•Charleston, SC

3d•Onsite

About The Position

As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!

Requirements

High School Degree or Equivalent
0-6 months work experience
Mobility & Posture: Standing: Continuous, Sitting: Continuous, Walking: Continuous, Working indoors: Continuous
Manual Dexterity & Strength: Pinching operations: Frequent, Gross motor use (fingers/hands): Continuous, Firm grasping (fingers/hands): Continuous, Fine manipulation (fingers/hands): Continuous, Reaching overhead: Frequent, Reaching in all directions: Continuous, Repetitive motion (hands/wrists/elbows/shoulders): Continuous, Full use of both legs: Continuous
Vision & Sensory: Maintain corrected vision 20/40 (one or both eyes): Continuous, Recognize objects (near/far): Continuous, Color discrimination: Continuous, Depth perception : Continuous, Peripheral vision: Continuous, Hearing acuity (with correction): Continuous, Tactile sensory function: Continuous, Gross motor with fine motor coordination: Continuous
Selected Positions: Olfactory (smell) function: Continuous, Respirator use qualification: Continuous
Work Environment & Conditions: Effective stress management: Continuous, Latex-safe environment: Continuous

Nice To Haves

Concierge experience

Responsibilities

Professionally greets visitors and patients upon arrival.
Ascertains patients’ and our visitors’ needs and directs them accordingly.
Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding.
Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
Meets key performance metrics for area and demonstrates compliance with policies/processes.
Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.