Guest Services Representative (Concierge)

Medical University of South Carolina•Charleston, SC

3d•Onsite

About The Position

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Requirements

High School Degree or Equivalent
0-6 months work experience
Standing: Continuous
Sitting: Continuous
Walking: Continuous
Working indoors: Continuous
Pinching operations: Frequent
Gross motor use (fingers/hands): Continuous
Firm grasping (fingers/hands): Continuous
Reaching overhead: Frequent
Reaching in all directions: Continuous
Repetitive motion (hands/wrists/elbows/shoulders): Continuous
Full use of both legs: Continuous
Balance & coordination (lower extremities): Frequent
Lift/carry 50 lbs. unassisted: Infrequent
Lift up to 25 lbs. overhead: Infrequent
Exert up to 50 lbs. of force: Frequent
Maintain corrected vision 20/40 (one or both eyes): Continuous
Recognize objects (near/far): Continuous
Color discrimination: Continuous
Depth perception : Continuous
Peripheral vision: Continuous
Hearing acuity (with correction): Continuous
Tactile sensory function: Continuous
Gross motor with fine motor coordination: Continuous
Selected Positions: Olfactory (smell) function: Continuous
Respirator use qualification: Continuous
Effective stress management: Continuous

Nice To Haves

Climbing stairs: Infrequent
Working outdoors (temperature extremes): Infrequent
Working from elevated areas: Frequent
Working in confined/cramped spaces: Frequent
Kneeling: Infrequent
Bending at the waist: Continuous
Twisting at the waist: Frequent
Squatting: Frequent
Lift/lower 50 lbs. from floor to 36”: Infrequent
Rotating shifts: Frequent
Overtime as : Frequent
Latex-safe environment: Continuous

Responsibilities

Professionally greets visitors and patients upon arrival.
Ascertains patients’ and or visitors’ needs and directs them accordingly.
Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding.
Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
Meets key performance metrics for area and demonstrates compliance with policies/processes.