Guest Services Representative (Concierge)
Medical University of South Carolina•Charleston, SC
•Onsite
About The Position
As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!
Requirements
- High School Degree or Equivalent
- 0-6 months work experience
Responsibilities
- Professionally greets visitors and patients upon arrival.
- Ascertains patients’ and our visitors’ needs and directs them accordingly.
- Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding.
- Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
- Meets key performance metrics for area and demonstrates compliance with policies/processes.
- Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
