Guest Services Representative

ASM Global • Glendale, AZ

1d • Onsite

About The Position

The Guest Services Representative is the first point of contact for guests entering a facility, making this role critical to shaping their overall experience. The Guest Services role is responsible for greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms concessions, first aid and other event related areas. The Guest Services Representative is responsible for their assigned position and will assist in ensuring guests follow arena policies, guest code of conduct and addressing situations in a friendly and helpful manner.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment
• Reliable, punctual, and regular attendance with good communication skills.
• Must have reliable transportation to and from the facilities for scheduled shifts.
• Friendly, outgoing personality.
• Ability to take direction well and work well with others.
• Must be able to operate radio devices.

Nice To Haves

• Ability to memorize, recollect, retrieve, and recite relevant information.
• Ability to follow standard operating procedures, and maintain company confidentiality

Responsibilities

• Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
• Provide guests with friendly and accurate directions.
• Check tickets for guests attempting to access their section and assist them in locating their seat.
• Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
• Responsible for keeping aisles, stairs and the concourse clear of safety hazards
• Respond to guest complaints, questions, information requests and comments.

Benefits

• Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED