Guest Services Representative

UVA Health Northern Virginia & Culpeper • Manassas, VA

1d • Onsite

About The Position

This position will cover the main lobby desk at Prince William Medical Center, Monday through Friday, 5:30 am - 2:00 pm.

ABOUT US
We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE
Classification: Non Exempt
Supervises Positions:
JOB SUMMARY
The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.

Requirements

• High School Diploma or GED required for those hired after November 2024
• 1 - 2 years of customer service experience, preferably in a healthcare setting, required
• Valid state driver’s license at facilities where Valet assistance may be needed, required
• Effective communication skills with people of diverse backgrounds and all levels of authority
• Ability to maintain confidentiality
• Excellent communication skills (oral and written) and interpersonal skills
• Must be detail oriented and demonstrate problem solving and critical thinking
• Ability to function as part of a team as well as independently
• Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment
• Ability to operate a computer, including typing and using Microsoft Office

Nice To Haves

• Be a current notary public or be willing to become a notary, if needed

Responsibilities

• Greeting patients
• Providing direction
• Overseeing the traffic in lobby areas
• Providing general hospital information
• Assisting any hospital customer with comprehensive knowledge of hospital services, their locations, and key resources

Benefits

• Equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED