Guest Services Representative

My Place Hotels•Wixom, MI

1d•Onsite

About The Position

My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative to join their team. This role is central to delivering exceptional guest experiences, serving as the primary contact for guests from reservation to check-out. The ideal candidate is an organized, dependable multitasker with a positive attitude and strong knowledge of the local area.

Requirements

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills.
Organizational & Multi-Tasking Abilities: Ability to manage multiple tasks accurately and with organization.
Dependability & Professionalism: Reliability, professionalism, and consistency.
Attention to Detail: Meticulous approach to ensure accuracy in financial transactions and guest records.

Nice To Haves

Strong knowledge of the local area.

Responsibilities

Welcome and greet guests warmly and professionally.
Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges.
Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
Address and resolve guest concerns or complaints with professionalism.
Operate the phone system with proper etiquette, take and transfer calls, and record messages.
Manage guest wake-up calls.
Complete credit card authorizations and handle cash transactions accurately.
Maintain organized records of daily activities, including the Night Audit Checklist, cash and call logs, and the Front Desk Log.
Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
Adhere to all safety and security protocols, including inspecting the property and ensuring exterior lighting is functional.
Actively promote the Stay Rewarded Loyalty Program.
Assist with cleaning tasks, including laundry, common areas, stocking supplies, and making coffee.
Ensure entrances and sidewalks are free of snow and ice.
Deliver additional guest supplies as needed.
Issue and track master keys and key cards.
Assist with cleaning guest rooms when necessary, especially during peak times or staff shortages.