Part-Time Guest Services Representative

Hendrick Automotive Group • Concord, NH

1d • Onsite

About The Position

This is a Part Time position available at Hendrick Chrysler Dodge Jeep Ram FIAT in Concord, NC. We are actively interviewing candidates for a Guest Services Representative position in the dealership to ensure a friendly and receptive environment for guests. This role is highly interactive and provides administrative support of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Requirements

• High School Diploma or equivalent.
• Satisfactory work experience in a customer driven environment.
• Customer Service, Typing, Phone Handling, Reporting skills, Data Entry, Problem Solving, Organization.
• Intermediate skills in Microsoft Office Products.
• Ability to learn Dealership Management System and web based applications utilized in operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance.
• Scheduled shifts may include evening hours, weekends, and holidays.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
• Duties are performed primarily in the showroom or outdoor sales lot.
• Heavy phone work.
• Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.
• Due to the nature of this position, employee may be exposed to various work environments.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Responsibilities

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manner.
• Directs phone calls to the appropriate person.
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
• Helps maintain a clean and comfortable environment (monitors facility).
• Provides new hire Customer Management training when requested.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Benefits

• Paid Company Training
• 401(k) Retirement Plan with Company Match
• Employee Discounts
• College Scholarship Program
• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
• Internal Career Advancement Opportunities
• Clean State of the Art Facilities
• Top Notch Climate Controlled Shops & Equipment
• The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED