Part-Time Guest Services Representative
Toyota Center•Houston, TX
•Onsite
About The Position
The Part-Time Guest Services Representative serves as the front-line ambassador for all events, including NBA/WNBA games, concerts, and special events. This role is responsible for creating a welcoming, safe, and high-energy environment by providing exceptional customer service and assisting guests throughout the venue. This position plays a key role in delivering a memorable fan experience aligned with the organization’s commitment to Passion, Accountability, Customer Focus, and Teamwork.
Requirements
- High school diploma or equivalent
- 1-3 years of customer service experience
- Excellent social and leadership skills with a diverse staff
- Tenacious work ethic
- Detail oriented and highly organized with an ability to handle multiple tasks and adapt to change
- Ability to work flexible hours including evenings, weekends, and holidays
- Must be able to work 70% of the Toyota Center events each month.
Responsibilities
- Greet guests in a friendly, professional, and energetic manner upon arrival
- Assist guests with directions, seating locations, and general venue information
- Provide accurate event details, including promotions, amenities, and policies
- Proactively engage with fans to enhance their overall experience
- Staff assigned areas such as entry gates, concourses, seating sections, and premium areas
- Assist with ticket scanning, ushering, and crowd flow management
- Ensure all assigned areas are clean, organized, and guest-ready
- Support pre-event, event, and post-event responsibilities
- Monitor guest behavior and maintain a safe, positive environment
- Ensure compliance with venue policies and code of conduct
- Identify and escalate issues to supervisors or security when necessary
- Assist with emergency procedures and provide support during incidents
- Address guest concerns calmly and professionally
- Provide solutions in real-time or escalate concerns to supervisors
- Maintain a customer-first approach in all interactions
- Work closely with Guest Experience Supervisors, Security, Ticket Operations, and other departments
- Participate in pre-event briefings and team huddles
- Support team members to ensure a seamless guest experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
