Guest Services Representative - Part time- $15 per hour
About The Position
This is a part-time position for a Guest Services Representative. The role involves providing exceptional guest service, managing guest arrivals and departures, and ensuring all guest inquiries and concerns are addressed promptly. The representative will maintain the cleanliness and professionalism of public areas and the hotel office, utilize selling techniques to maximize revenue, and ensure accurate guest accounts. A thorough knowledge of hotel services, facilities, and the local area is expected, along with adherence to standard operating procedures and safety policies. The role also includes processing departmental reports, assisting team members, delivering amenities, and performing additional duties as assigned by leadership.
Requirements
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
Responsibilities
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of public areas and hotel office
- Uses appropriate selling techniques to maximize revenue and occupancy
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
