RCK - GUEST SERVICES REPRESENTATIVE

Kampgrounds Of America, Inc.•Rockport, TX

10d

About The Position

The Guest Services Representative (GSR) provides attentive, courteous, and efficient service to guests before arrival and throughout their stay. The role registers guests, issues keys, keeps accurate records of occupied sites, makes and confirms reservations, and collects payments. The GSR also maintains a clean, well-stocked, and organized store. The position works indoors and outdoors, with exposure to varying weather conditions and occasional interruptions or shifting priorities. It requires regular standing and the ability to perform a range of physical activities, including lifting, bending, and walking over uneven terrain. A valid driver’s license is required, and the role may involve driving a motorized vehicle. KOA describes its workplace as committed to dignity, respect, inclusion, and belonging. The company is an Equal Opportunity Employer and states that it provides reasonable accommodations as required by applicable law.

Requirements

Fluent spoken and heard English.
Strong decision-making ability.
Ability to communicate and manage conflict.
Working knowledge of operational procedures.
Comfort working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Ability to work nights, weekends, and holidays.
Valid driver’s license.
Ability to operate standard office equipment, including a computer, copier, and keyboard.
Ability to lift and carry up to 10 pounds regularly and up to 25 pounds or more occasionally with assistance.
Ability to stand for long periods.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motion and activities including standing, bending, sitting, lifting, and walking.
Ability to use personal protective equipment where necessary.

Responsibilities

Greet guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
Prepare reports as required, including shift checklist and downtime reports.
Answer guest inquiries about campground amenities and local attractions.
Log and deliver messages, packages, and mail in a timely and professional manner.
Maintain good communication and teamwork with fellow associates and other campground departments, using proper radio etiquette.
Follow cash-drawer policies and KOA cash and credit-card handling procedures.
Maintain professionalism and high standards of customer service, quality, and cleanliness.
Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
Increase revenues through upselling strategies and improve ancillary-income profitability.
Register campground guests, issue keys, maintain records of occupied sites, make and confirm reservations, and collect payments.
Maintain a clean, well-stocked, and organized store.