Guest Services Representative
About The Position
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Denny Sanford PREMIER Center in Sioux Falls, South Dakota, is consistently ranked as the #1 entertainment venue in the state. Our venue boasts a full calendar of events including concerts, comedy shows, family shows, sporting events, banquets, conventions, trade shows, meetings, and more. With the attached Convention Center and Arena, we are the largest venue between Omaha and Fargo, and from Minneapolis to Denver.
Requirements
- Must be 18 years of age and pass an acceptable background check.
- Demonstrate ability to read, write, hear, and speak English.
- Professional attitude and clean, neat appearance.
- Ability to work flexible hours including weekends, evenings, and holidays.
- Ability to stand for long periods; able to walk up and down steep stairs.
- Regular, reliable attendance and punctuality are essential functions of this position.
Responsibilities
- Assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux Falls Arena, and Convention Center.
- Greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
- Having a full working understanding of the specific event post (i.e., ticket takers, ushers, security, crowd control, door screeners and guest relations) and possessing the ability to communicate with patrons.
- Anticipating problems and appropriate solutions.
- Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
- Observing employee and crowd behavior before, during, and after events.
- Keeping unauthorized people out of restricted areas.
- Representing the company in a polite and professional manner using proper customer service skills.
- Directing customer service complaints and inquiries to proper manager/supervisor.
- Abiding by facility rules, regulations, policies, and procedures.
- Using a ticket scanner to allow patrons into facilities.
- Promoting a safe working environment for all employees by following the emergency program as needed.
- Picking up loose debris/garbage following event.
- Performing other duties assigned by the Guest Services Manager.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
