Guest Services Representative, NASCAR Hall of Fame

CRVA•Charlotte, NC

4d•$14 - $15•Onsite

About The Position

The Guest Services Representative will be responsible for delivering memorable customer experiences to guests who visit the NASCAR Hall of Fame (NHOF). The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Requirements

Ability to anticipate customer needs, build positive relationships, go the extra mile to satisfy and exceed customer needs.
Work with guests of all ages including day guests, school groups, and event attendees
Strong communication skills
Displays a positive, engaging attitude.
Strong customer service and interpersonal skills
Ability to operate a touch screen and computer.
A High School Diploma or GED equivalent is required
Prior success in the delivery of quality customer service
Must be creative and resourceful in solving problems
Must enjoy working with people of all ages and diverse backgrounds

Nice To Haves

Additional knowledge of NASCAR and motorsports is beneficial but not required

Responsibilities

Provides exceptional customer service and assistance on the exhibit gallery floor to NASCAR Hall of Fame guests by engaging with them and offering an authentic, personalized, and memorable experience toward every customer we serve daily.
Assists guests in all museum areas including interactive exhibit assistance, directional and gallery guidance and delivering guided tours for guests and event attendees.
Support the Education Team and assist in the experiences of the students who participate in field trips and camps.
Work events hosted at the NASCAR Hall of Fame. This includes working outside of the business hours of the Hall of Fame to run interactives and provide event attendees with a fun and memorable experience.
Staff are expected to work weekends and evening events. This includes working events impacted by NASCAR such as NHOF Induction, Charlotte Race weeks in May and October and others as scheduled.
Maintains ongoing knowledge of exhibits, NASCAR history and stays updated on changes in the building.
Monitors building to ensure cleanliness and guest safety and notifies appropriate supervisor on duty when action is required.
Maintains a respectful and courteous work environment. Ability to work on a cross-functional and diverse team.
Monitors and controls crowd flow and assists guests with interactive exhibits.
Performs ongoing checks throughout the day to ensure assigned areas are up to NASCAR Hall of Fame standards.
May perform other duties as assigned.
Must be able to work 24 hours per month to include days, evenings, weekends, and holidays.
Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.