Guest Services Representative

City of Maple Grove • Maple Grove 55369, MN

1d • Onsite

About The Position

The City of Maple Grove is seeking applicants for a Guest Service Representative at the Community Center. This role is responsible for delivering exceptional customer service to patrons, fostering a positive working environment with the public and employees. Duties include general clerical tasks such as computer data entry, answering phones, collecting admission fees, and directing visitors.

Requirements

• Must be 16 years of age or older.
• Ability to lift 25 lbs. or more.

Nice To Haves

• High School Diploma or General Education Development Certificate (GED).
• Post-secondary training for an office environment.
• Previous customer service experience in a diverse, high-traffic environment.
• Previous computer or cash experience is desired.
• Previous clerical and multi-line phone experience desired.

Responsibilities

• Receives payments for fees, rings up fees in the cash register and gives out change.
• Provide a balanced cash drawer after shift, including a daily deposit and start-up.
• Operate RecTrac at a proficient level to manage memberships, room rentals and activity registration.
• Receives and routes telephones calls on phone system with multiple lines, takes incoming messages and distributes promptly and in a courteous manner at all times.
• Greets and refers visitors to proper persons or areas.
• Ability to de-escalate conflict and deal with diverse clientele.
• Accepts mail-in registration for participants in recreational programs, activities, classes and lessons at front counter and follows established procedures to process registrations.
• Assists persons in completing forms or applications that require standard information.
• Provides general information and answers routine questions to explain general services, programs and procedures.
• Prepare daily documents and signs for building staff to use in setting up rental spaces.
• Operates photocopy machine, facsimile and other necessary office equipment.
• Assists in sending out various mailings and collection of materials and equipment processes deliveries.
• Make inquiries on computer terminal on a back-up basis.
• Operates computer and pass validations (I.D.) systems.
• Retrieve and return rental inquiries by phone, in-person, or online.
• Other duties as assigned by the Facility Coordinator, Receptionist, or Community Center Manager.
• Ability to develop positive working relationships with the public and fellow employees.
• Ability to work under pressure and remain calm and pleasant under stressful situations.
• Ability to operate a cash register and use simple math skills.
• Willingness to learn effective sales techniques.
• Ability to work in a moderately noisy environment.
• Ability to observe the public in corridors and front area.
• Ability to be flexible and cooperative with work schedule.
• Ability to operate or learn to operate various office equipment and personal computers.
• Ability to help the general public in person or on the phone.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED