Parts to Service Associate - Hall of Fame Harley-Davidson

American Road Group•Cuyahoga Falls, OH

1d•Onsite

About The Position

American Road Group is seeking a Parts to Service Associate at Hall of Fame Harley-Davidson in Cuyahoga Falls, OH! This position is responsible for ensuring a smooth operation between service and parts departments, working closely with service technicians.

Requirements

Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Present an up-beat, friendly, outgoing personality to customers and employees.
Demonstrate professionalism in providing customer service.
Accept direction, follow instructions and work well with others.
High energy, highly organized, highly responsible.
Exceptional computer skills.
Experience and knowledge of motorcycle parts and models.
Ability to provide exceptional customer experience with every customer every time.

Nice To Haves

Motorcycle Riding is preferred.

Responsibilities

Take and fill parts orders from the service technician timely and accurately.
Pre-stage immediate and future parts for sales and service repair orders.
Update inventory control system and parts catalogs.
Report all defective stock parts with the appropriate warranty codes to the claim administrator.
Process and track warranty claims.
Assist on the parts counter working with customers.
Complete tasks that ensure product is available and easy to shop.
Pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.
Participate in periodic physical inventory of all merchandise.
Accurately handle cash register operations including returns, warranty, and other transactions.