Parts to Service Associate - Hall of Fame Harley-Davidson

American Road GroupCuyahoga Falls, OH
Onsite

About The Position

American Road Group is seeking a Parts to Service Associate at Hall of Fame Harley-Davidson in Cuyahoga Falls, OH! This position is responsible for ensuring a smooth operation between service and parts departments, working closely with service technicians.

Requirements

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Present an up-beat, friendly, outgoing personality to customers and employees.
  • Demonstrate professionalism in providing customer service.
  • Accept direction, follow instructions and work well with others.
  • High energy, highly organized, highly responsible.
  • Exceptional computer skills.
  • Experience and knowledge of motorcycle parts and models.
  • Ability to provide exceptional customer experience with every customer every time.

Nice To Haves

  • Motorcycle Riding is preferred.

Responsibilities

  • Take and fill parts orders from the service technician timely and accurately.
  • Pre-stage immediate and future parts for sales and service repair orders.
  • Update inventory control system and parts catalogs.
  • Report all defective stock parts with the appropriate warranty codes to the claim administrator.
  • Process and track warranty claims.
  • Assist on the parts counter working with customers.
  • Complete tasks that ensure product is available and easy to shop.
  • Pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.
  • Participate in periodic physical inventory of all merchandise.
  • Accurately handle cash register operations including returns, warranty, and other transactions.
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