Guest Services Representative - Part Time

American Dream • Bloomington, MN

13d • Onsite

About The Position

To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.

Requirements

• Must be at least 16 years of age.
• Outstanding guest service skills.
• Excellent listening and written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Basic computer literacy skills.
• Able to adapt to varying situations on a day-to-day basis.
• Team member must possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention.
• Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus.
• Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.
• Team member must be able to look at and focus on computer screens for extended periods of time.

Nice To Haves

• Previous guest service experience preferred.
• Previous cash handling experience preferred.
• Strong drive to provide excellent guest experiences and promote MOA LOVE! moments.

Responsibilities

• Provide all callers and visitors to the guest service locations with prompt and courteous service.
• Greet guests in a professional manner, uncover the guests’ needs, and problem solve with them.
• Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
• Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
• Utilize all resources available to fully resolve guests’ concerns.
• Accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
• Assist guests in-person at desks, on the phone, and online chat.
• Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
• Communicate clearly while working in a team environment.
• Ensure overall cleanliness and safety of the work area, equipment, and rentals.
• Follow Mall of America procedure to properly catalog and organize lost and found items.
• Switch and reprioritize tasks based on guest and business need.
• Persistently troubleshoot and problem solve while working on difficult tasks.
• Cross train with other Mall departments and regularly be assigned to assist as needed.
• Work a flexible shift, holidays, events, weekends, and high demand days.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed