Part-Time Guest Services Representative - Residence Inn

High Companies • Manheim Township, PA

16h • Onsite

About The Position

At High Hotels, hospitality isn’t just what we do, it’s who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

Requirements

• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Nice To Haves

• A high school diploma or general equivalent (GED) preferred.

Responsibilities

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.
• Will cross-train in Bistro to provide coverage in that department as well.

Benefits

• Medical benefits (varies depending on employment status)
• 401(k)
• Vacation time (offered to regular full-time coworkers and is earned annually on your anniversary date, with a portion of hours carry-over allowed)
• Employee discounts (worldwide travel discounts)
• Dental and vision available for full-time coworkers.
• 401(k) Retirement Plan with a company match.
• Fun working environment!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees