Part-Time Guest Services Representative

City of New Braunfels • New Braunfels, TX

20h • Onsite

About The Position

Under general supervision, assists in ensuring customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs. The City of New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone.

Requirements

• Must be sixteen (16) years of age
• One (1) year customer service/public interaction experience is preferred.
• Operational characteristics, services and activities of an aquatics facility.
• Principles and practices of customer service.
• Cash, check, and credit card transaction processes
• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.
• Effective, clear and concise communication, both verbally and in writing.

Responsibilities

• Assists in ensuring the delivery of high quality and consistent programs and services to the community.
• Prepares and assists in maintaining facilities including but not limited to DAS REC, New Braunfels Recreation Center, to ensure a safe condition and to meet community needs; must be in compliance with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Assists in promoting departmental programs and city-wide special events coordination and setup.
• Answers incoming calls and provides departmental program information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
• Assists in managing a variety of front desk activities including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system.
• Assists in reaching sales goals for memberships, personal training, class registrations, etc.
• Assists in maintaining a clean recreation center environment by providing custodial services as needed.
• Assists in Kinder Care area to provide additional help when needed.
• Performs other duties as assigned or required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees