Guest Services Representative (Part-Time)

AVE by Korman Communities • Union, NJ

1d • Onsite

About The Position

Guest Services Representatives are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to our hospitality-oriented, residential community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a positive and enthusiastic attitude each and every day.

Requirements

• Must have face-to-face customer service experience in the hospitality industry.
• Strong interpersonal and relationship building skills.
• Professional verbal and written communication skills.
• Detail orientation and excellent organizational skills.
• Ability to problem solve as well as proactively alleviate potential resident concerns.
• Willingness to master and use industry systems and programs (Yardi and/or Orion experience is a plus!).
• Ability to work independently as well as in a team environment.
• Must be available to work Saturdays 7:00am to 3:00pm, Saturdays 3:00pm to 11:00pm and/or Sundays 3:00pm to 11:00pm with flexibility for additional shifts as requested.

Nice To Haves

• Travel, relocation, corporate housing, or multifamily industry experience strongly preferred.

Responsibilities

• Anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
• Provide high-touch customer service to residents and guests.
• Keep all reservations up-to-date with detailed notes.
• Walk suites prior to guest arrival to ensure all AVE brand standards are met.
• Communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions.
• Communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
• Responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, and servicing the coffee station.
• Develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
• Help residents and clients with directions and recommendations for points of interest in your area.
• Assist with sales efforts by greeting prospects with a smile.
• Serve as a point of contact for VIP corporate clients.

Benefits

• PTO
• medical
• vision
• dental
• 401k (permanent full-time roles only)
• paid Birthday Time Off (permanent part-time and full-time roles only)
• paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed