Part Time Guest Services Representative

Hendrick Automotive Group•North Charleston, SC

1d•Onsite

About The Position

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. This role performs opening and closing Guest Services procedures, answers incoming phone calls courteously and professionally, directs calls and customers to the appropriate person or department, and manages various logs including the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. The position also involves tracking and filtering incoming calls, taking messages, communicating effectively with management and greeters, reconciling and updating data entry with dealership software, and producing daily reports. Additionally, the representative walks the showroom hourly to offer refreshments, provides a warm and positive environment for guests and teammates, helps maintain a clean and comfortable facility, and provides new hire training when requested. The role is responsible for maintaining CSI at or above Company standards, maintaining an organized and safe work area, participating in required training, accurately recording hours worked, following Safeguards rules and regulations, demonstrating Core Values, and complying with Company policies and procedures.

Requirements

Previous customer service experience desired.
Excellent interpersonal, communication, and organizational skills are required.
Intermediate skills in Microsoft Office Products.
Ability to learn Dealership Management System and web based applications utilized in operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Duties are performed primarily in the showroom or outdoor sales lot.
Heavy phone work.
Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.
Due to the nature of this position, employee may be exposed to various work environments.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
up to 3 years
Valid Driver’s License
Automobile Salesperson License

Responsibilities

Performs opening and closing Guest Services procedures.
Answers incoming phone calls in a courteous, prompt, and professional manner.
Directs phone calls to the appropriate person.
Takes accurate messages.
Directs customers to the appropriate person or department.
Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
Tracks and filters all incoming calls and takes messages.
Communicates effectively with Guest Services Manager and Greeters.
Reconciles/updates data entry with dealership software.
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Walks around the showroom hourly to offer refreshments to guests.
Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
Helps maintain a clean and comfortable environment (monitor facility).
Provides new hire Customer Management training when requested.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
At Hendrick Automotive Group we are defined by our integrity.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
The core values of this company are what shape every action we take and every decision that is made.
Our customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.