Part Time Guest Services Representative

Hendrick Automotive Group•North Charleston, SC

1d•Onsite

About The Position

The Guest Services Representative ensures a friendly and receptive environment for guests and performs administrative functions for the sales department by accurately recording customer traffic and producing reports with critical sales process metrics. This role has no direct supervisory responsibilities. Key duties include performing opening and closing Guest Services procedures, courteously answering and directing incoming phone calls, taking accurate messages, and guiding customers to the appropriate personnel or department. The representative is also responsible for managing various logs (desk, phone up, loaner agreement, dealer plate, gas card), tracking and filtering calls, communicating with the Guest Services Manager and Greeters, reconciling data with dealership software, and producing daily reports. Additionally, the role involves walking the showroom to offer refreshments, maintaining a positive environment for guests and teammates, assisting with facility cleanliness, providing new hire Customer Management training when requested, maintaining CSI standards, ensuring an organized and safe work area, participating in required training, and accurately recording hours worked. The individual must follow Safeguards rules and regulations, demonstrate the Company’s Core Values (Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement), and comply with all company policies, procedures, and safety regulations. Hendrick Automotive Group emphasizes its people as its most important assets, fostering teamwork, integrity, customer focus, and continuous improvement, empowering teammates to be leaders.

Requirements

High School Diploma or GED
Excellent interpersonal, communication, and organizational skills are required.
Intermediate skills in Microsoft Office Products.
Ability to learn Dealership Management System and web based applications utilized in operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Previous customer service experience desired.

Responsibilities

Performs opening and closing Guest Services procedures.
Answers incoming phone calls in a courteous, prompt, and professional manager.
Directs phone calls to the appropriate person
Takes accurate messages.
Directs customers to the appropriate person or department.
Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
Tracks and filters all incoming calls and takes messages.
Communicates effectively with Guest Services Manager and Greeters.
Reconciles/updates data entry with dealership software.
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Walks around the showroom hourly to offer refreshments to guests.
Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
Helps maintain a clean and comfortable environment (monitor facility)
Provides new hire Customer Management training when requested
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned