About The Position
The Guest Services Representative (GSR) provides attentive, courteous, and efficient service to guests before arrival and throughout their stay. The role accommodates campground guests by registering them, issuing keys, maintaining accurate records of occupied sites, making and confirming reservations, and collecting payments. The GSR also maintains a clean, well-stocked, and organized store.
Requirements
- Fluent English listening and speaking skills.
- Strong decision-making ability.
- Ability to communicate and manage conflict.
- Working knowledge of operational procedures.
- Comfort working in a fast-paced, high-pressure environment.
- Ability to maintain confidentiality.
- Availability to work nights, weekends, and holidays.
- Valid driver's license; the position may require driving a motorized vehicle.
- Ability to operate standard office equipment, including a computer, copier, and keyboard.
- Ability to lift and carry up to 10 pounds regularly and up to 25 pounds or more occasionally with assistance.
- Ability to stand for long periods and to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Responsibilities
- Greet guests approaching the front desk in accordance with KOA standards.
- Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
- Prepare required reports, including shift checklist and downtime reports.
- Answer guest inquiries about campground amenities and local attractions.
- Log and deliver messages, packages, and mail promptly and professionally.
- Maintain good communication and teamwork with associates and other campground departments, using proper radio etiquette.
- Follow cash-drawer policies and KOA cash- and credit-card-handling procedures.
- Maintain high standards of professionalism, customer service, quality, and cleanliness.
- Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
- Increase revenue through upselling strategies and improve the profitability of ancillary income.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
