GUEST GUIDE - Cape Hatteras/Outer Banks KOA 2027

KOA•Rodanthe, NC

1d•Onsite

About The Position

The Guest Guide works closely with guest services representatives to lead customers to their sites after registration and support a positive guest experience. The role provides accurate information about campground rules, recreation activities, and directions to local destinations. Duties include enforcing campground rules, responding to messaging services, providing basic housekeeping, and performing light maintenance and repairs. The position involves assisting guests with site guidance and other customer service needs, selling and delivering ice and firewood, maintaining grounds and common areas, cleaning campsites, and helping housekeeping staff. Guest Guides must follow safety guidelines when operating equipment and using chemicals, report disturbances to management or local authorities in emergencies without attempting to discipline or apprehend violators, and prioritize work according to importance and urgency. Work is primarily outdoors and may involve varying weather, uneven terrain, moderate-to-loud noise, dust, pollen, grasses, chemicals, and moving mechanical equipment. Personal protective equipment is required where necessary. The role may involve interruptions and changing priorities, and may require driving a motorized vehicle.

Requirements

Read, write, and speak English clearly and concisely.
Ability to work nights, weekends, and holidays.
Ability to work independently and as part of a team.
Valid driver’s license required; the position may require driving a motorized vehicle.
Able to lift 10 pounds regularly and lift and carry 25 pounds or more occasionally with assistance.
Able to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motions and to stand, bend, sit, lift, and walk.
Ability to work outdoors in varying weather and in conditions that may include moderate-to-loud noise, dust, pollen, grasses, chemicals, and moving mechanical equipment.
Use personal protective equipment where necessary.

Nice To Haves

Experience in a campground or comparable position.

Responsibilities

Guide guests to their sites and assist with other customer service needs.
Sell and deliver ice and firewood.
Keep grounds free of trash, litter, and debris, and empty trash receptacles.
Maintain the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
Clean campsites by raking campsite pads, washing tables, and cleaning fire rings.
Assist housekeeping staff with tidying restrooms and common areas, and communicate daily housekeeping needs.
Interact with guests and recommend activities in the local area.
Follow safety guidelines for operating equipment and using chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Interact with guests in an attentive, friendly, courteous, and service-oriented manner.
Report disturbances to management or, in emergencies, to local authorities without attempting to discipline or apprehend campground violators.
Prioritize tasks based on importance and urgency through thoughtful planning and decision making.
Respond to messaging services and provide basic housekeeping and light maintenance support.