GUEST SERVICES REPRESENTATIVE - Cape Hatteras/Outer Banks KOA 2027

Kampgrounds Of America, Inc.•Rodanthe, NC

About The Position

The Guest Service Representative (GSR) provides attentive, courteous, and efficient service to guests before arrival and throughout their stay. The role accommodates campground guests by registering them, issuing keys, maintaining accurate records of occupied sites, making and confirming reservations, and collecting payments. The GSR also maintains a clean, well-stocked, and organized store. This position works indoors and outdoors and may involve varying weather conditions, moderate to loud noise, dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment. It requires extended periods of standing and mobility across potentially uneven terrain. The role may involve interruptions and shifting priorities, and requires the use of personal protective equipment where necessary. A valid driver’s license is required; the position may involve driving a motorized vehicle.

Requirements

Fluent in spoken and written English.
Strong decision-making ability.
Ability to communicate and manage conflict.
Working knowledge of operational procedures.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.
Able to lift and carry up to 10 pounds regularly and up to 25 pounds or more occasionally with assistance.
Ability to stand for long periods and to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive movements and to stand, bend, sit, lift, and walk.
Ability to operate standard office equipment, including a computer, copier, and keyboard.

Responsibilities

Greet guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
Prepare required reports, including shift checklist and downtime reports.
Answer guest inquiries about campground amenities and local attractions.
Log and deliver messages, packages, and mail promptly and professionally.
Maintain good communication and teamwork with campground associates and departments, using proper radio etiquette.
Follow cash drawer policies and KOA cash and credit card handling procedures.
Maintain high standards of professionalism, customer service, quality, and cleanliness.
Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
Increase revenue through upselling strategies and improve ancillary income profitability.