GUEST GUIDE - Cape Hatteras/Outer Banks KOA 2027
About The Position
The Guest Guide works closely with guest services representatives to escort customers to their sites after registration and support their other customer service needs. The role provides guests with clear information about campground rules, recreation activities, and local destinations, and makes recommendations for activities in the area. The position also supports campground operations through groundskeeping, trash removal, basic housekeeping, and light maintenance and repairs. Guest Guides sell and deliver ice and firewood, help keep shared areas and campsites clean, follow safety procedures, and report disturbances to management or local authorities in emergencies. Other duties and responsibilities may be assigned or changed at any time. Work is performed primarily outdoors and may involve variable weather, moderate to loud noise, dust, pollen, grasses, chemicals, and moving mechanical equipment. The role requires physical activity including standing, walking, bending, lifting, and moving safely over uneven terrain. A valid driver’s license is required; the position may involve driving a motorized vehicle.
Requirements
- Experience with office and light maintenance work in a high-public-contact area.
- Ability to read, write, and speak English clearly and concisely.
- Ability to work nights, weekends, and holidays.
- Ability to work independently and as part of a team.
- Valid driver’s license.
- Ability to lift 10 pounds regularly and lift and carry 25 pounds or more occasionally with assistance.
- Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
- Ability to perform repetitive motion and activities involving standing, bending, sitting, lifting, and walking.
- Use personal protective equipment where necessary.
Nice To Haves
- Experience in a campground or comparable position.
Responsibilities
- Guide guests to their campsites and assist with other customer service needs.
- Sell and deliver ice and firewood.
- Keep grounds free of trash, litter, and debris, and empty trash receptacles.
- Maintain the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
- Clean campsites by completing minor tasks such as raking pads, washing tables, and cleaning fire rings.
- Assist housekeeping staff with tidying restrooms and common areas, and communicate daily housekeeping needs.
- Interact with guests and recommend activities in the local area.
- Follow safety guidelines when operating equipment and using chemicals.
- Make minor carpentry, plumbing, and electrical repairs.
- Interact with guests in an attentive, friendly, courteous, and service-oriented manner.
- Report disturbances to management or, in emergencies, local authorities; do not attempt to discipline or apprehend campground violators.
- Prioritize tasks based on importance and urgency through planning and thoughtful decision-making.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
