Guest Services Representative- Hotel Paso del Norte- El Paso, Texas

Hotel Equities Group, LLC•El Paso, TX

2d•Onsite

About The Position

Hotel Equities is seeking a friendly, service-oriented Guest Services Representative for Hotel Paso del Norte in El Paso, Texas. The role delivers welcoming, efficient, and professional service throughout guests’ arrival, stay, and departure. It assists with guest requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations and the team’s operational and business goals. The position involves working at the front desk and in the lobby, responding to guest needs, coordinating with other hotel departments, and following hotel procedures. Duties may evolve according to business needs and may include other tasks as assigned.

Requirements

Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

High school diploma or equivalent.
Previous hotel, front desk, customer service, or related experience.
Experience with Property Management Systems (PMS).
Experience with Point-of-Sale (POS) systems.
Experience with Microsoft Office Suite.
Experience with hotel guest-service and communication platforms.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Accurately process arrivals, departures, reservations, payments, and guest requests.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and communicate effectively during handoffs.
Perform other duties as assigned.