Guest Services Representative - Full Time ( Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

About The Position

The Guest Services Representative is responsible for guest interaction at the Rewards Club desk. The role supports the Rewards Club, promotes exceptional customer service and membership, and assists guests with account information, promotions, and complaints. The position also requires maintaining a professional and positive work environment, supporting company standards, and obtaining and maintaining applicable Indiana gaming and horse racing licenses.

Requirements

Must be 21 years of age or older.
Proficient in spoken and written English, including the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or team members.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience equivalent to 1 to 3 years.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Computer literacy.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment for guests.
Flexible availability to work various shifts, weekends, holidays, and long hours if applicable; schedules may vary with business needs.
Ability to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission.
Ability to work in an environment with exposure to secondary smoke, occasional exposure to outside weather conditions, and usually moderate noise.
Must be able to occasionally push, pull, or lift up to 25 pounds.
Specific vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Regularly required to sit, stand, or walk 2–3 miles during at least 8–10 hours daily; use hands to finger, handle, and feel; talk or hear; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Occasionally required to sit and taste or smell, and to climb and descend stairs and balance.
Must access general areas of the gaming and racing facility, back-of-house areas, and restrooms, and regularly access patron information and daily receipts.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Greet all guests.
Promote exceptional customer service.
Promote membership in the rewards program.
Input patron information not captured by reservations.
Educate patrons about Rewards Club benefits.
Maintain daily procedures for Rewards Club members, including verifying appropriate identification, filing, and record keeping.
Maintain and balance a cash drawer.
Handle coupons and newspaper promotions regarding cruises and on-property promotions.
Make public or special announcements.
Respond to direct mail inquiries, including updating customer account information and performing related duties.
Assist with resolving player complaints and problems.
Assist with promotional item implementation, distribution, and redemption.
Perform other duties as assigned.
Foster a fun environment, treat guests and coworkers graciously, and promote a positive influence in the community, including participating in company-sponsored events.
Support and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure behavior and appearance comply with established standards and maintain a professional work environment with management and staff.