Guest Services Representative - Full Time ( Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

4h•Onsite

About The Position

The Guest Services Representative interacts with guests at the Rewards Club desk. The role supports the rewards program and promotional activities, handles patron information and account inquiries, maintains a cash drawer and related records, and assists with guest complaints and problems. The representative is expected to provide superior customer service, foster a fun and welcoming environment, and maintain professional conduct and appearance.

Requirements

Must be at least 21 years old.
Proficient in spoken and written English, including the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or team members.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience of one to three years.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Computer literacy.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment for guests.
Flexibility to work various shifts, weekends, holidays, and long hours when applicable; schedules may vary according to business needs.
Ability to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission.
Must be able to occasionally push, pull, or lift up to 25 pounds.
Specific vision abilities include close, distance, and color vision, depth perception, peripheral vision, and ability to adjust focus.
Regularly able to sit, stand, or walk 2–3 miles over at least 8–10 hours daily; use hands to finger, handle, and feel; talk or hear; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Occasionally required to sit and taste or smell, climb and descend stairs, and balance.
Must be able to work in an environment with exposure to secondary smoke, occasional exposure to outside weather conditions, and usually moderate noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Greet guests and promote exceptional customer service.
Promote membership in the rewards program and educate patrons about its benefits.
Enter patron information not captured through reservations.
Follow daily procedures for Rewards Club members, including checking identification and maintaining filing and records.
Maintain and balance a cash drawer.
Handle coupons and newspaper promotions related to cruises and on-property promotions.
Make public and special announcements.
Respond to direct-mail inquiries, update customer account information, and perform related duties.
Assist with resolving player complaints and problems.
Assist with the implementation, distribution, and redemption of promotional items.
Foster a fun environment, treat guests and coworkers graciously, and promote a positive influence in the community, including participation in company-sponsored events.
Support and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure behavior and appearance comply with established standards and maintain a professional work environment with management and staff.
Perform other duties as assigned.