Guest Services Representative | Part-Time

AccorHotel•Wailea-Makena, HI

2h•$32•Onsite

About The Position

The Guest Services Representative is responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. This role involves working at the Front Desk and other areas as needed. The representative will greet guests, check them in, and settle accounts while adhering to service standards. They will assist guests with information about resort facilities, activities, island attractions, and restaurants. The role also includes promoting and up-selling accommodations and resort services, communicating guest requests via resort software, and maintaining accurate records of daily transactions, including cash handling, currency exchange, and bank balancing. Ensuring the cleanliness and maintenance of the lobby, familiarizing with group resumes, and covering overnight shifts are also key responsibilities. The representative will actively participate in monthly departmental sales promotions, organize their time effectively, and maintain a spirit of aloha by providing engaging, personalized, timely, and efficient service. A focus on guest needs, remaining calm and courteous, and being knowledgeable about the island and resort offerings are essential. Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate business demands.

Requirements

High School diploma and/or vocational training
Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
This Position does not offer sponsorship of Work Visas.

Nice To Haves

A Degree in Hotel/Hospitality or Tourism is an asset.
Previous experience in luxury hotel environment desirable.

Responsibilities

Greet, check in and settle guest accounts while adhering to all service standards
Assist guest regarding resort facilities in an informative and helpful way.
Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests.
Serve as a sales agent promoting and up-selling accommodations and resort services.
Communicate internal and external guest requests via applicable resort software
Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a bank
Ensure that overall cleanliness and maintenance of our lobby exceeds expectations.
Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed.
Coverage of overnight shifts and duties as assigned.
Actively participate in monthly departmental sales promotions.
Organize time so all work is completed according to shift demand
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times
Be knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guide

Benefits

Medical, Vision and Dental
Extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities