Guest Services Representative - Part Time

City of Greeley•Greeley, CO

1d•Onsite

About The Position

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. These positions must also process class and activity registrations, sell facility memberships, schedule facility rentals and work concessions.

Requirements

High school diploma or equivalent.
Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Valid Driver's License with a clean driving record.
Extensive knowledge of all products offered in the pro shop.
Knowledge of the business operations and organizational structure of Colorado municipalities.
Strong collaboration skills with the ability to work effectively across diverse teams and departments.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) with the ability to quickly learn and adapt to new software and systems.
Strong interpersonal skills to promote effective interaction, communication, and teamwork.
Excellent oral, written, and listening communication skills, with the ability to clearly interpret and convey information and ideas.
Effective organizational skills, including goal setting, time management, meeting coordination, and decision-making.
Ability to manage multiple priorities under pressure, adapt to change, and maintain effectiveness in dynamic environments.
Demonstrates a strong work ethic, a positive, solution-oriented mindset, and enthusiasm for the work.
Ability to work independently using sound judgment, as well as collaboratively within a team to achieve shared goals.
Skilled at navigating complex political environments with professionalism and discretion.

Nice To Haves

Knowledge of computer operations and use of software packages including Microsoft Office applications.
Spanish/English bilingual skills.
At least one year of golf course experience.

Responsibilities

Maintains superior levels of customer service for golf course patrons.
Delivers prompt and professional solutions to external and internal customer inquiries via in-person, phone, and email interactions regarding facility services, programs, and activities, as well as those offered by the Culture, Parks, and Recreation Department.
Promotes merchandise and driving range sales while on duty.
Maintains professional grooming and uniform standards.
Ensures the pro shop is fully stocked at appropriate levels.
Assists with facility maintenance and cleanliness.
Ensures golfers are started on the 1st and 10th tees in a timely manner.
Ensures outside services staff effectively marshal the golf course.
Monitors turn times to help identify slow play issues and support outside services staff.
Follows all cash management policies.
Maintains open communication with the professional staff.
Provides assistance to outside services staff as needed.
Stages and cleans motorized golf carts.
Operates a golf cart to collect balls from the driving range.
Participates in regular team meetings to ensure consistency across recreation facilities.
Learns and uses GolfTrac software for pro shop operations, including membership and inventory sales, tee time bookings, and point-of-sale transactions.
Assists in keeping marketing materials, the website, and social media sites updated with accurate information.
Follows and assists in enforcing risk management and emergency response procedures.