Guest Services Representative

KANSAS ATHLETICS • Lawrence, KS

8d • Onsite

About The Position

The Guest Services position will play a crucial role in creating a positive and welcoming atmosphere for fans, athletes, and guests during sporting events, and other special events held at our athletic facilities. The guest services team will work in various capacities to ensure smooth event execution, assist with crowd control, provide excellent customer service, and maintain safety protocols.

Requirements

• High school diploma or equivalent required
• Must be able to stand and walk for long periods and lift up to 25 pounds
• Flexible availability, including nights, weekends, and holidays

Nice To Haves

• Previous experience in event management, customer service, or a similar field preferred
• Excellent communication and interpersonal skills, with a customer-first attitude
• Ability to work in a fast-paced, high-energy environment
• Knowledge of Kansas Athletics and a passion for sports is a plus

Responsibilities

• Initiate a personal and warm welcoming atmosphere to assigned entrance, aisle, concourse or other location, and a sincere thank you upon completion of each encounter with guests
• Assist guests as they arrive at the facility by: providing event information, guiding them to their seats, addressing seating concerns/inquiries, and accommodating special needs patrons while ensuring a positive experience for each guest
• Allow appropriate entry into each facility by: scanning tickets, verifying wristbands and credentials, and directing fan ingress and egress of foot traffic for each facility
• Monitor gates, entrances, and exits to ensure security and safety protocols are followed
• Enforce venue policies including but not limited to: ticketing, seating, clear-bag, and prohibited items
• Respond to guest inquiries and provide assistance as needed to address concerns or issues promptly and professionally
• Assist with emergency procedures or evacuations when necessary while maintaining a calm and professional demeanor
• Assist with implementation of guest service initiatives at all sporting events
• Collaborate with other event staff to deliver a seamless event experience

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED