Guest Services Representative

UVA Community Health • Manassas, VA

5d • Onsite

About The Position

This position will cover the main lobby desk at Prince William Medical Center, Monday through Friday, 5:30 am - 2:00 pm. JOB CODE: PR5265

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

Requirements

• High School Diploma or GED required for those hired after November 2024
• 1 - 2 years of customer service experience, preferably in a healthcare setting, required.
• Valid state driver’s license at facilities where Valet assistance may be needed, required.
• Effective communication skills with people of diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality.
• Excellent communication skills (oral and written) and interpersonal skills.
• Must be detail oriented and demonstrate problem solving and critical thinking.
• Ability to function as part of a team as well as independently.
• Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment.
• Ability to operate a computer, including typing and using Microsoft Office.

Nice To Haves

• Be a current notary public or be willing to become a notary, if needed.

Responsibilities

• Serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area.
• Responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information.
• Must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.
• Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• May be asked to perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED