Guest Services Representative (Concierge)

Medical University of South Carolina • Charleston, SC

19h • Onsite

About The Position

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Requirements

• High School Degree or Equivalent
• 0-6 months work experience
• Continuous standing
• Continuous sitting
• Continuous walking
• Continuous working indoors
• Frequent reaching overhead
• Frequent reaching in all directions
• Continuous repetitive motion (hands/wrists/elbows/shoulders)
• Full use of both legs
• Continuous gross motor use (fingers/hands)
• Continuous firm grasping (fingers/hands)
• Continuous tactile sensory function
• Continuous gross motor with fine motor coordination
• Continuous maintain corrected vision 20/40 (one or both eyes)
• Continuous recognize objects (near/far)
• Continuous color discrimination
• Continuous depth perception
• Continuous peripheral vision
• Continuous hearing acuity (with correction)
• Continuous olfactory (smell) function
• Continuous respirator use qualification
• Continuous effective stress management

Nice To Haves

• If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Responsibilities

• Covers inpatient and outpatient House Concierge units and information services areas.
• Provides a high level of customer services.
• Offers support and quality services to meet the needs of patients, patient family members, visitors, guests, and nursing/clinical team members.
• Ensures patient comfort.
• Facilitates hotel accommodations.
• Facilitates access to Chaplin and community social services for patients, family members, and visitors.
• Functions as the liaison between patients, family members, visitors, guests, and the clinical team members within the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED