Guest Services Representative (Concierge)

Medical University of South Carolina•Charleston, SC

1d•Onsite

About The Position

Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas. Professionally greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly. Meets key performance metrics for area and demonstrates compliance with policies/processes. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Performs other duties as assigned. The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Requirements

High School Degree or Equivalent
0-6 months work experience
Continuous standing, sitting, and walking.
Continuous working indoors.
Continuous bending at the waist.
Frequent reaching in all directions.
Continuous gross motor use (fingers/hands).
Continuous firm grasping (fingers/hands).
Continuous repetitive motion (hands/wrists/elbows/shoulders).
Full use of both legs.
Continuous maintain corrected vision 20/40 (one or both eyes).
Continuous recognize objects (near/far).
Continuous hearing acuity (with correction).
Continuous tactile sensory function.
Continuous gross motor with fine motor coordination.
Continuous olfactory (smell) function.
Continuous respirator use qualification.
Continuous effective stress management.

Nice To Haves

Infrequent climbing stairs.
Infrequent working outdoors (temperature extremes).
Frequent working from elevated areas.
Frequent working in confined/cramped spaces.
Infrequent kneeling.
Frequent twisting at the waist.
Frequent squatting.
Frequent reaching overhead.
Frequent balance & coordination (lower extremities).
Infrequent lift/carry 50 lbs. unassisted.
Infrequent lift/lower 50 lbs. from floor to 36”.
Infrequent lift up to 25 lbs. overhead.
Frequent color discrimination.
Frequent depth perception.
Frequent peripheral vision.
Frequent rotating shifts.
Frequent overtime as required.
Continuous latex-safe environment.

Responsibilities

Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
Professionally greets visitors and patients upon arrival.
Ascertains patients’ and or visitors’ needs and directs them accordingly.
Meets key performance metrics for area and demonstrates compliance with policies/processes.
Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
Ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors.
Functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.
Performs other duties as assigned.