Guest Services Representative (Concierge)

Medical University of South Carolina • Charleston, SC

1d • Onsite

About The Position

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Requirements

• High School Degree or Equivalent
• 0-6 months of work experience
• Continuous standing, sitting, and walking.
• Continuous working indoors.
• Frequent working from elevated areas and in confined/cramped spaces.
• Continuous bending at the waist.
• Frequent twisting at the waist and squatting.
• Frequent pinching operations.
• Continuous gross motor use of fingers/hands.
• Continuous firm grasping of fingers/hands.
• Continuous reaching in all directions.
• Continuous repetitive motion of hands/wrists/elbows/shoulders.
• Continuous full use of both legs.
• Frequent balance and coordination of lower extremities.
• Infrequent lifting/carrying 50 lbs. unassisted.
• Infrequent lifting/lowering 50 lbs. from floor to 36”.
• Infrequent lifting up to 25 lbs. overhead.
• Frequent exertion of up to 50 lbs. of force.
• Continuous maintain corrected vision 20/40 (one or both eyes).
• Continuous recognition of objects (near/far).
• Continuous color discrimination.
• Continuous depth perception.
• Continuous peripheral vision.
• Continuous hearing acuity (with correction).
• Continuous tactile sensory function.
• Continuous gross motor with fine motor coordination.
• Continuous olfactory (smell) function.
• Continuous respirator use qualification.
• Continuous effective stress management.
• Frequent rotating shifts.
• Frequent overtime as required.
• Continuous latex-safe environment.

Responsibilities

• Covers inpatient and outpatient House Concierge units and information services areas.
• Provides a high level of customer services.
• Offers support and quality services to meet the needs of patients, patient family members, visitors, guests, and nursing/clinical team members.
• Ensures patient comfort.
• Facilitates hotel accommodations.
• Facilitates access to Chaplin and community social services for patients, family members, and visitors.
• Functions as the liaison between patients, family members, visitors, guests, and clinical team members within the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED