Guest Services Representative / Night Audit

My Place Hotels•Monaca, PA

1d•$14•Onsite

About The Position

My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative to join their team. This role is central to ensuring guests have a seamless experience from reservation to check-out. The ideal candidate is organized, dependable, a multitasker with a positive attitude, and possesses strong knowledge of the local area.

Requirements

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills.
Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Dependability & Professionalism: Reliability, professionalism, and consistency in work.
Attention to Detail: Meticulous approach to ensure accuracy in financial transactions and guest records.

Nice To Haves

Strong knowledge of the local area.

Responsibilities

Welcome and greet guests with a warm and friendly demeanor.
Handle check-ins and check-outs efficiently, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees.
Serve as a resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
Address and resolve guest concerns or complaints with professionalism.
Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
Complete credit card authorizations and accurately handle cash transactions.
Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
Adhere to all safety and security protocols, including inspecting the property, checking outside doors for security, and ensuring outside lighting is functioning properly.
Actively promote the Stay Rewarded Loyalty Program.
Assist with cleaning tasks, such as laundry, cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar.
Ensure that all entrances and sidewalks are free of snow and ice.
Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed.
Issue and track master keys and key cards for housekeeping and maintenance staff.
Assist with cleaning guest rooms when needed, particularly when the hotel is full or housekeeping staff is short.