Guest Services Representative
Franciscan Health•Lafayette, IN
•Onsite
About The Position
The Guest Services Representative provides support to the staff, patients and family members. This position provides proactive service, hospitality, information, way-finding and helps visitors and patients to locate resources. The Guest Services Representative personifies the Values of Respect for Life, Compassionate Concern and Joyful Service. This position conducts rounds in waiting rooms, inpatient rooms, Emergency Department and Outpatient and Surgery areas to identify needs and to address complaints that arise.
Requirements
- Required High School Diploma/GED
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
Nice To Haves
- 2 years Customer Service Preferred
Responsibilities
- Monitor inventory needs for required department equipment and supplies; place orders to maintain appropriate inventory levels, as required.
- Oversee the work of volunteers, providing ongoing guidance and training to ensure quality of service.
- Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding.
- Deal calmly and courteously with upset or difficult visitors.
- Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
