Night Audit Representative

Choice Hotels International•Phoenix, AZ

6d•Onsite

About The Position

The role of Night Audit Representative requires an individual with the ability to provide superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction. This role involves providing exceptional guest service and utilizing service brand behavior while completing job requirements. Key responsibilities include accurate and timely recording and reporting of all property receipts, following cash handling procedures, collecting payment at check-out, performing end-of-day front desk and night audit functions, balancing credit card postings, maintaining database integrity, auditing master bills, preparing computer systems for the following day, and ensuring accurate daily backups of files/tapes. The position also involves preparing, balancing, posting, and distributing necessary reports daily, interacting professionally with others, and assisting other departments with information. The role emphasizes creating 100% guest satisfaction by delivering genuine hospitality and exceeding guest expectations, providing personal attention, taking responsibility, and using teamwork. It also involves listening, apologizing with empathy, finding solutions, and following through when resolving guest problems, and consistently providing genuine hospitality and teamwork. The Night Audit Representative is expected to notice when a guest is not satisfied and use their best judgment to ensure 100% guest satisfaction, and perform other duties as required by management to provide genuine hospitality.

Requirements

Minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment.
Proficient in math with ability to make accurate mathematical calculations.
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator.
Strong verbal, written and interpersonal skills.
Works well independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to maintain a positive and professional attitude when handling all situations.
Adhere to the policies and procedures of the hotel.
Must be available to work over night.
Ability to work a flexible schedule including holidays, and weekends.
Working knowledge of computer and math skills.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Nice To Haves

Experience in Opera system preferred.

Responsibilities

Provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
Utilize service brand behavior when completing the requirements of this position.
Ensure accurate and timely recording and reporting of all property receipts.
Follow cash handling procedures as outlined by the accounting department.
Collect payment at check out and provide change for guests as needed.
Perform all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
Prepare all computer systems for the following day.
Ensure accurate and timely backup of files / tapes are maintained on a daily basis.
Prepare, balance, post, and distribute all necessary reports on a daily basis.
Interact with all in a professional manner, assisting other departments with necessary information.
Create 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Give personal attention, take personal responsibility, and use teamwork when providing guest service.
Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assume the responsibility to notice when the guest is not satisfied and use their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Perform other duties required to provide the service brand behavior and genuine hospitality.
Perform other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.