Guest Services Phone Operator- The REMI Scottsdale
Horseshoe Bay Resort•Scottsdale, AZ
•Onsite
About The Position
We are looking for guest service superstars to join our PBX team! In this role, you will be the first point of contact for our guests reaching out by telephone. Your friendly voice and efficient service will help maintain the highest standards of service. Part Time and Full Time Positions Available.
Requirements
- Previous guest service experience is required
- Strong computer skills
- Comfort level with mobile apps
- Ability to multitask
- Ability to remain calm and alert especially during emergency situations and heavy hotel activity
Nice To Haves
- Hotel experience is highly preferred
- A friendly and professional demeanor
Responsibilities
- Answer incoming calls from guests, both external and in-house
- Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled
- Take room service orders
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Benefits
- medical/dental/vision
- company-paid life insurance
- short and long-term disability
- matching 401k
- free meals
- hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
