Guest Services Operations Asst, Hampton Inn & Suites, Xenia OH

Hotel Equities • Xenia, OH

8d • $0 - $13 • Onsite

About The Position

The Guest Services Operations Assistant supports the hotel’s front desk and front-office operation. This hands-on position assists with guest arrivals and departures, reservations, hotel communications, room-status coordination, guest requests, service recovery, payment processing, and the administrative systems that keep the front office running effectively. This position is well suited for a college student, recent graduate, or early-career candidate interested in hospitality management, business operations, customer experience, communications, tourism, or service leadership. Ultimately, you will help create a welcoming, efficient, and comfortable experience for guests throughout their stay. Warm, knowledgeable service and helpful guidance reassure guests they have made the right choice to stay with us. This is a regular, part-time hourly hotel position and is not part of a formal internship or management-development program.

Requirements

• High school diploma, secondary qualification, or equivalent required.
• Current college student, recent graduate, or early-career applicant preferred.
• Interest in hospitality, tourism, business, communications, customer experience, leadership, or operations.
• Previous hotel, retail, office, restaurant, tourism, or customer-service experience is helpful but not required.
• Experience with Hilton, Marriott, IHG, Wyndham, Hyatt, or similar hotel processes and standards is helpful.
• Friendly, professional, and confident verbal and written communication skills.
• Strong attendance, dependability, and punctuality.
• Ability to remain calm, courteous, and professional while resolving guest concerns.
• Strong organization, accuracy, and attention to detail.
• Comfort using computers, telephones, office equipment, and learning new software.
• Ability to manage changing priorities in a fast-paced guest-service environment.
• Ability to follow written and verbal instructions, operating procedures, and brand standards.
• Ability to work independently with limited supervision while meeting established service standards.
• Ability to protect confidential guest, payment, employee, and business information.
• Ability to recognize when a guest concern or operational issue requires management involvement.
• Must meet all company and legal requirements for assigned duties.
• Stand and walk for extended periods while working at the front desk and throughout the hotel.
• Sit and use a computer, telephone, and other office equipment for portions of the shift.
• Bend, reach, kneel, and stoop to retrieve supplies, organize materials, and maintain the front-desk workspace.
• Carry guest items, packages, supplies, paperwork, and front-office materials throughout the hotel.
• Move between the front desk, guestrooms, public areas, offices, storage spaces, and other hotel departments.
• Read computer screens, reservation records, payment information, reports, and written communications.
• Communicate clearly in person, by telephone, and through electronic systems.
• Perform repetitive keyboarding and data-entry tasks.
• Lift or move items within company-established limits.
• Being passionate about people and service.
• Basic math skills are used frequently when processing payments, reviewing folios, handling cash, and balancing transactions.
• Problem-solving, reasoning, organization, and prioritization skills are used frequently.
• Professional appearance, discretion, and attention to guest privacy are essential.

Nice To Haves

• Current college student, recent graduate, or early-career applicant preferred.
• Previous hotel, retail, office, restaurant, tourism, or customer-service experience is helpful but not required.
• Experience with Hilton, Marriott, IHG, Wyndham, Hyatt, or similar hotel processes and standards is helpful.

Responsibilities

• Welcomes guests and provides professional, attentive service throughout their stay.
• Assists with guest check-in and check-out after completing required training.
• Reviews reservations and supports arrival preparation, room assignments, special requests, and guest-profile accuracy.
• Answers hotel telephone calls and responds to routine questions about reservations, hotel services, local information, and guest needs.
• Assists with hotel email, internal communication, shift notes, front-desk logs, and operational documentation.
• Processes guest requests and communicates service needs to housekeeping, maintenance, management, and other departments.
• Monitors room status and supports coordination between the front desk and housekeeping.
• Assists with Hilton Honors recognition, enrollment, member-benefit delivery, and guest-profile updates.
• Learns and applies appropriate service-recovery procedures within the employee’s training and authority.
• Escalates guest complaints, payment concerns, safety issues, and other significant matters to management when appropriate.
• Supports payment processing, folio review, deposit handling, authorization procedures, and other front-desk transactions after completing required training.
• Assists with cash handling and shift balancing when trained and assigned.
• Helps maintain accurate reservation, registration, payment, and guest-account records.
• Organizes front-office supplies, guest materials, keys, forms, packages, and operational resources.
• Maintains a clean, organized, secure, and professional front-desk workspace.
• Assists with guest messages, deliveries, packages, wake-up calls, transportation information, and other routine front-office services.
• Supports shift handoffs by documenting outstanding requests, room concerns, guest issues, and operational priorities.
• Protects guest privacy, payment information, confidential business information, keys, and hotel property.
• Follows company requirements related to payment security, cash handling, key control, emergency procedures, and confidential information.
• Keeps the immediate supervisor promptly and fully informed of significant guest concerns, operational problems, safety issues, or unusual activity.
• Performs other appropriate front-office and hotel operations duties as assigned by management.

Benefits

• Team-driven and values-based culture
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities
• Reduced room rates throughout the portfolio
• Third-party perks, including discounts on movie tickets, attractions, and other services
• Employee discount
• Flexible schedule
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED