Guest Room Attendant | Destin FL Hampton Inn & Suites

SHANER•Destin, FL

8d•Onsite

About The Position

The Guest Room Attendant is responsible for cleaning and servicing assigned guest rooms according to franchise and hotel standards. This role involves maintaining high standards of quality and cleanliness throughout daily assignments, handling guest complaints to ensure satisfaction, and observing all house and safety rules. The attendant will also be responsible for restocking their cart at the end of the shift and completing additional deep cleaning or seasonal cleaning functions as scheduled. Other duties as assigned.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Maintains standards of quality and cleanliness throughout daily assignments.
Handles guest complaints ensuring guest satisfaction.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.