Black Diamond Lodge Guest Services Manager - Year Round

Alterra • Deer Valley, WA

2d • Onsite

About The Position

The Black Diamond Guest Services Manager oversees all aspects of daily customer service operations for Black Diamond Lodge (BDL) and is responsible for providing a safe environment for guests, members, and employees.

Requirements

• Minimum of two years of management experience in hospitality, including condo rental program management
• Experience in front desk or concierge roles preferred
• Familiarity with Park City, property management systems, and HOA practices
• Basic knowledge of budgets and front office accounting
• Availability for weekend and evening shifts
• Able to lift at least 50 lbs., carry luggage, and possess a valid Utah driver’s license

Responsibilities

• Recruit, hire, train, schedule, and evaluate guest services staff, including front desk, bell, and ski valet teams
• Collaborate with all departments to foster teamwork and ensure smooth operations
• Manage concierge, ticket sales, ski valet, and check-in/check-out procedures to maintain high standards of service
• Ensure effective staffing and workflow while meeting budget guidelines
• Conduct daily team meetings, attend management meetings, and maintain clear radio communication across departments
• Review financial statements, maintain office inventory, and oversee record-keeping and database management
• Support financial tracking and owner billing in partnership with the Homeowner Relations Manager
• Ensure adherence to Avendra and other purchasing guidelines
• Complete other duties as assigned to support guest and team success

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match
• NEW starting wage of $20 per hour
• health benefits
• ski privileges
• subsidized meals
• discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed