Empire Pass Guest Services Agent - Year Round

Deer Valley Resort • Deer Valley, UT

11d • Onsite

About The Position

The Guest Services Agent is responsible for ensuring guest, owner, and employee satisfaction at Empire Pass. This role involves managing check-ins and check-outs, handling guest requests, and providing a high level of service to ensure a positive experience for all individuals interacting with Empire Pass.

Requirements

• Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
• Must be able to lift at least 40 lbs.

Nice To Haves

• Knowledge of Deer Valley and the Park City area preferred

Responsibilities

• Check guests and owners in and out of Empire Pass
• Facilitate a smooth check-in and check-out for guests and owners
• Cover the front desk during scheduled shift
• Answer the phone in a professional manner and transfer calls as appropriate
• Post folio charges, perform folio reconciliation, and create shift reports
• Assist with owner and guest requests and proactively solve guest problems
• Assist with concierge duties, including making reservations for restaurants and activities
• Handle cash and credit card transactions and settle guest balances upon departure
• Assist guests with bell staff duties to and from rooms
• Other duties as assigned

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed