Trail’s End Lodge Assistant General Manager - Year Round

Deer Valley Resort • Deer Valley, UT

14h • Onsite

About The Position

The Trail’s End Lodge Assistant General Manager is responsible for ensuring the satisfaction of guests, owners, and employees by maintaining a safe environment and delivering exceptional service. This role involves overseeing all aspects of lodge operations, including guest services, maintenance, housekeeping, front office, and food & beverage. The Assistant General Manager collaborates with the General Manager to manage budgets, financial reporting, capital projects, and ensure compliance with safety standards and governing documents. A key focus is on leadership, team management, employee development, and fostering a positive work environment. The role also requires strong guest and owner relations, with an emphasis on proactive problem-solving and conflict resolution. Financial and HOA administration, including budget management and reporting, is also a significant part of the responsibilities.

Requirements

• Minimum of five years of management experience, with at least four years in a senior-level hospitality role required
• HOA management experience preferred
• Knowledge of budgeting, forecasting, P&L, capital planning, and accounting procedures
• Capable of lifting at least 30 lbs.
• Must have a valid driver’s license and clean driving record to operate company vehicles
• Availability to work weekends and holidays as required

Responsibilities

• Direct all aspects of lodge operations, including guest services, maintenance (indirectly), housekeeping, front office and F&B
• Ensure the lodge operates efficiently to meet financial goals and improve overall guest service performance as measured by NPS and guest/owner comments
• Maintain high product quality standards across all departments, focusing on cleanliness, maintenance, and overall appearance of the property
• Collaborate with the General Manager to oversee capital projects, financial reporting, and ensure compliance with safety standards
• Manage profit and loss for the HOA and Deer Valley Resort, with oversight of budgets, forecasting, and the timely completion of month-end procedures
• Assist with compliance with governing documents including safety regulations and local ordinances
• Directly manage department heads, including Guest Services, F&B, Maintenance (indirectly), and Housekeeping Managers, ensuring effective leadership within their teams
• Actively participate in recruitment, training, and retention of staff to build and maintain a highly skilled and motivated workforce
• Schedule and/or review schedules for staff to maintain adequate coverage and optimize workflow while adhering to budgetary guidelines
• Assist with menu creation, staffing, training, purchasing and inventories of the F&B department
• Ensure that all teams work cohesively by fostering a spirit of cooperation, teamwork, and high levels of professionalism and service
• Act as a point of contact for guests, owners, and employees, demonstrating proactive problem-solving and conflict resolution with a focus on empathy and respect
• Oversee guest service standards, ensuring that issues are resolved promptly and with exceptional care to guarantee a positive guest experience
• Maintain open communication with owners and guests, providing regular updates on operations, financial matters, and property-related issues
• Support the General Manager in overseeing communication and marketing efforts, including website content, social media, and digital platform consistency
• Assist in managing HOA and Deer Valley Resort annual budgets, ensuring all financial aspects of the property are accurate and within budgetary limits
• Present monthly financial reports, including profit and loss statements, for management review and HOA board presentation
• Collaborate on reserve studies, monitoring long-term financial planning for property upkeep and improvement
• Assist as needed with dues and special assessments, working closely with Deer Valley Homeowner Services Manager on billing and financial accuracy
• Participate and lead in board calls and meetings as well as annual meetings, contributing to discussions on property management, financial performance, and future planning

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed