Trail’s End Lodge Assistant General Manager - Year Round

Alterra • Deer Valley, WA

2d • Onsite

About The Position

The Trail’s End Lodge Assistant General Manager is responsible for ensuring the satisfaction of guests, owners, and employees by maintaining a safe environment and delivering exceptional service. This role involves direct management of department heads and ensuring the lodge operates efficiently to meet financial goals and improve overall guest service performance.

Requirements

• Minimum of five years of management experience, with at least four years in a senior-level hospitality role required.
• HOA management experience preferred.
• Knowledge of budgeting, forecasting, P&L, capital planning, and accounting procedures.
• Capable of lifting at least 30 lbs.
• Must have a valid driver’s license and clean driving record to operate company vehicles.
• Availability to work weekends and holidays as required.

Responsibilities

• Direct all aspects of lodge operations, including guest services, maintenance (indirectly), housekeeping, front office and F&B.
• Ensure the lodge operates efficiently to meet financial goals and improve overall guest service performance as measured by NPS and guest/owner comments.
• Maintain high product quality standards across all departments, focusing on cleanliness, maintenance, and overall appearance of the property.
• Collaborate with the General Manager to oversee capital projects, financial reporting, and ensure compliance with safety standards.
• Manage profit and loss for the HOA and Deer Valley Resort, with oversight of budgets, forecasting, and the timely completion of month-end procedures.
• Assist with compliance with governing documents including safety regulations and local ordinances.
• Directly manage department heads, including Guest Services, F&B, Maintenance (indirectly), and Housekeeping Managers, ensuring effective leadership within their teams.
• Actively participate in recruitment, training, and retention of staff to build and maintain a highly skilled and motivated workforce.
• Schedule and/or review schedules for staff to maintain adequate coverage and optimize workflow while adhering to budgetary guidelines.
• Assist with menu creation, staffing, training, purchasing and inventories of the F&B department.
• Ensure that all teams work cohesively by fostering a spirit of cooperation, teamwork, and high levels of professionalism and service.
• Act as a point of contact for guests, owners, and employees, demonstrating proactive problem-solving and conflict resolution with a focus on empathy and respect.
• Oversee guest service standards, ensuring that issues are resolved promptly and with exceptional care to guarantee a positive guest experience.
• Maintain open communication with owners and guests, providing regular updates on operations, financial matters, and property-related issues.
• Support the General Manager in overseeing communication and marketing efforts, including website content, social media, and digital platform consistency.
• Assist in managing HOA and Deer Valley Resort annual budgets, ensuring all financial aspects of the property are accurate and within budgetary limits.
• Present monthly financial reports, including profit and loss statements, for management review and HOA board presentation.
• Collaborate on reserve studies, monitoring long-term financial planning for property upkeep and improvement.
• Assist as needed with dues and special assessments, working closely with Deer Valley Homeowner Services Manager on billing and financial accuracy.
• Participate and lead in board calls and meetings as well as annual meetings, contributing to discussions on property management, financial performance, and future planning.

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match
• NEW starting wage of $20 per hour
• Health benefits
• Ski privileges
• Subsidized meals
• Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed