Guest Services Manager -Signia Hilton Indianapolis

Hilton • Indianapolis, IN

3h

About The Position

The Guest Services Manager will join the Front Office team for the opening of Signia Hilton Indianapolis. This role oversees the concierge and guest services teams and helps create memorable stays by making a strong first and final impression on guests. The manager oversees day-to-day guest services operations, monitors guest satisfaction and service quality, manages department administration, and develops team members.

Requirements

• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Manage day-to-day guest services operations, including bell services, luggage storage, package delivery, valet, parking, and related systems.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
• Lead budgeting, forecasting, policy enforcement, and special projects that support operational effectiveness.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed