Guest Services Intern | The Windsor Suites Philadelphia | Modus by PM Hotel Group

PM Hotel Group•Philadelphia, PA

22h•Onsite

About The Position

This internship offers the opportunity to get involved in more than just a day-to-day role within a smaller company. The company has an entrepreneurial spirit and is an independent lifestyle brand that is constantly evolving. They are open-minded individuals who embrace change and are collaborative leaders who take ownership of their areas of expertise, yet have an eye on the big picture of the entire hotel experience.

Requirements

Working toward a degree in business, hospitality management, or a related field.
Passion for hospitality and providing excellent guest service.
Exceptional communication skills.
Knowledgeable in Microsoft Office.
Reliable transportation to the property.
Open availability required, prepared to work various shifts (e.g., 7am-3pm, 3pm-11pm, weekdays, weekends, and holidays).

Nice To Haves

Some experience working in a hotel, food and beverage, or customer service preferred.

Responsibilities

Provide support to guest service leaders and the entire hotel team.
Maintain a positive, supportive environment that drives colleague engagement every day.
Provide exceptional personalized customer service and experiences to guests.
Live like a local, demonstrating knowledge of the neighborhood and city.
Think on your feet, use good judgment and problem solve in a fast-paced environment.
Create a warm and welcoming atmosphere.