Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group

PM New • New York, NY

17h • Onsite

About The Position

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area. Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Requirements

• High School diploma (or equivalent)
• People-person
• Interact with all hotel guests and team members in a polite and positive manner at all times.
• Fulfill requests (even challenging ones) in a timely manner.
• Work well under pressure.

Nice To Haves

• Three to six months of related experience.
• Excellent knowledge of the local happenings in restaurants, entertainment, and sporting events.

Responsibilities

• Be the face at our front desk.
• Create a warm and welcoming environment for guests.
• Share knowledge of the local area with guests.
• Ensure all guests receive excellent service from check-in to check-out.
• Own the front desk area.
• Communicate clearly and demonstrate a high level of professionalism.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems efficiently.

Benefits

• Excellent pay
• Hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees