Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group
About The Position
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.
Requirements
- High School diploma or equivalent.
- Ability to work under pressure.
- Must be a people-person.
- Ability to interact with all hotel guests and team members in a polite and positive manner at all times.
- Ability to fulfill requests (even challenging ones) in a timely manner.
Nice To Haves
- Three to six months of related experience.
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
- Provide exceptional customer service and adapt to changing situations.
- Share knowledge of local happenings in restaurants, entertainment, and sporting events with guests.
- Handle cash responsibly and reliably.
- Utilize computers, databases, and property management systems to efficiently handle the technical aspects of the job.
- Interact with all hotel guests and team members in a polite and positive manner at all times.
- Fulfill requests, even challenging ones, in a timely manner.
Benefits
- Excellent pay
- Hotel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
