Guest Service Agent | Motto by Hilton DC | Modus by PM Hotel Group

PM Hotel Group

17h • Onsite

About The Position

We are looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager. The compensation for this position is $21.00 per hour. Motto by Hilton Washington DC City Center is located across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms.

Requirements

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).

Nice To Haves

• Bachelor's degree or currently pursuing

Responsibilities

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcoming atmosphere.

Benefits

• Generous health, dental and vision insurance
• 401K
• Access to early wages
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 (available to use after 90 days of employment)
• paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees