Guest Services Host

Granby Ranch • Granby, CO

56m • $18 - $17 • Onsite

About The Position

The Guest Services Host is the front-line ambassador of Granby Ranch, responsible for delivering exceptional customer service to all guests. You will assist visitors with information, resolve guest concerns, and ensure a welcoming and seamless mountain experience. You will support ticketing, rentals, retail, and scanning operations when needed.

Requirements

• Highly developed customer service skills.
• Ability to maintain a calm and professional demeanor in a demanding, fast-paced work environment.
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• High School diploma or equivalent or actively enrolled in High School.
• Must be able to lift up to 30lbs.
• Ability to stand for extended periods and work in a variety of weather conditions.
• Must be available to work weekends, holidays, and peak season periods.

Nice To Haves

• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests with enthusiasm and provide accurate, friendly, and helpful information about the resort, mountain conditions, activities, and services.
• Assist with guest check-ins and general inquiries at locations needed.
• Assist guests with creating their online accounts/profile on a tablet to speed up the check-in process.
• Monitor and scan passes at the designated Homeowner Lane at the lifts.
• Resolve guest concerns or issues promptly and professionally; escalate to manager/supervisor when necessary.
• Monitor and manage guest flow in high-traffic areas to ensure a positive experience.
• Collaborate with other departments (ski school, rentals, retail, lift operations, etc.) to support a seamless guest journey.
• Maintain cleanliness and organization of the main hallway and outside areas where guests will be at.
• Stay informed about daily events, mountain operations, and weather updates to relay accurate information to guests.
• Perform other duties as assigned by the Commercial Operations Manager or supervisor.
• Assist with Rentals, Retail, Scanning and Ski School departments when needed and as requested.
• Opportunity to be certified to tech ski equipment.
• Learn how to boot fit to assist with Rental department.
• Have an understanding on all products to ensure excellent communication with guests.
• Learn how to sell and promote retail offerings at the POS.
• Assist with Ticket Scanning outside during lunch breaks, high-volume season, and when needed.
• Maintain an exceptional level of professionalism in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.

Benefits

• Paid sick time
• Free Granby Ranch season pass
• Free skiing and riding at 15 other Colorado resorts
• Discounts on in-house food & beverage, rentals, lessons, and retail
• Health benefits (medical, dental, vision, life, short-term and long-term disability) for year-round/full-time positions
• Retirement benefits for year-round/full-time positions
• Two-weeks paid time off per year for year-round/full-time positions
• Employee housing is available for full-time seasonal and year-round employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED